Shipping, Handling, and Insurance charges are not refundable.

To request for a RMA,  please contact our Customer Service at CustomerService@MusicBasics.com.

Music Basics will ship your product to you by the best method available for your specific needs. You have the option of UPS Next Day Air, UPS 2nd Day Air, UPS 3-Day Select, or Ground (either UPS Ground or US Postal Service Priority Mail) shipping.

Shipping/Handling/Insurance charge is calculated based on the 

• shipping method (UPS Next Day Air, UPS 2nd Day Air, UPS 3 Day Select, Ground)
• weight and size of the items 
• distance from our warehouse in New York

Our web site automatically calculates the Shipping/Handling/Insurance charge for you before you place the final order.  Please make sure you have entered your shipping address correctly and completely. Upon delivery of your order, UPS charges $10 for address correction on incorrect street name, suite or apartment number, city name and zip code. We will charge $10 for orders where address correction is required by UPS.

To find out Shipping/Handling/Insurance charge of your order before placing the order, follow these steps:

• Add all the items you like into the shopping cart
• When you are done adding all the items to your cart, the web site prompts you to Check Out
• On the following screen, you are then prompted for the shipping address and shipping method.  After you have entered your shipping address and shipping method, the following screen shows your total and Shipping/Handling/Insurance charge.
• You can hit the Back button on your browser to go back to the previous screen to change your shipping method if necessary and press Continue and the Shipping/Handling/Insurance charge will be recalculated.
• Once you have chosen your shipping method, you can then input your credit card and other information to actually place the order.

There will be an automatic charge of $25.00 to your account for any shipment that is refused. Orders are generally shipped within 1 business day of the order if the product is in stock at the time the order is received at the warehouse. 

Music Basics does not ship on Saturday or Sunday. All Shipments are subject to stock availability. All packages will be delivered based on UPS regular delivery schedule: Monday - Friday excluding holidays or US Postal Service regular delivery schedule:  Monday - Saturday excluding holidays.

All APO, FPO and Post Office Box orders will be shipped via the US Postal Service Priority Mail.

International Orders - Any customs, taxes, brokerage fees or import duties are your responsibility and will be charged to you once the package reaches your country. Additional charges for customs clearance are also your responsibility.  We have no control over these charges and cannot predict what they may be.  We do not take responsibility for goods confiscated by customs officials or by similar authorities.  Customs policies vary widely from country to country.  You may want to contact your local customs office for further information before placing your order.

Schools and Institutions - An official Purchase Order is a must or prepayment is required. School bids are welcome.

Music Basics is not responsible for any delays caused by UPS, USPS or other shipping carriers and no credit or refund will be issued.  Shipping schedule and guarantees published on this web site are based on the policies and guarantees of the carriers.  The shipping carriers have their respective policies regarding exclusions to some of these policies and guarantees.  These exclusions include holidays, strikes, traffic conditions or accidents, natural disasters, weather, lost packages, etc.  For complete guide to UPS and USPS shipping policies, please visit UPS and USPS web site.

Shipping Schedule

Orders are usually shipped on the following business day.  However, orders placed on weekends sometimes may not be shipped until Tuesday due to higher order volume over weekends.

In determining when you will receive your order, here are some examples (these examples do not apply during the Holiday season between Dec 15 and Dec 25)

An order placed on Monday and is shipped on Tuesday (All Shipments are subject to stock availability)

• with UPS Next Day Air - the order will arrive on Wednesday
• with UPS 2nd Day Air - the order will arrive on Thursday
• with UPS 3 Day Select - the order will arrive on Friday
• with Ground (UPS Ground or US Postal Service Priority Mail) - the order will arrive between 5 to 7 business days depending on the distance from our NY warehouse.  For example, NY, NJ and CT orders may arrive on the following Monday while CA and WA orders may arrive on the following Wednesday.

An order placed on Friday after our warehouse has processed the last batch of orders for the week, Saturday or Sunday may be shipped either on the following Monday or Tuesday depending on the order volume over the weekend.  (All Shipments are subject to stock availability)

• with UPS Next Day Air - the order will arrive on Tuesday (if order is shipped on Monday), Wednesday (if order is shipped on Tuesday)
• with UPS 2nd Day Air - the order will arrive on Wednesday (if order is shipped on Monday), Thursday (if order is shipped on Tuesday)
• with UPS 3 Day Select - the order will arrive on Thursday (if order is shipped on Monday), Friday (if order is shipped on Tuesday)
• with Ground (UPS Ground or US Postal Service Priority Mail) - the order will arrive between 5 to 7 business days depending on the distance from our NY warehouse.  For example, if shipped on Tuesday, NY, NJ and CT orders may arrive on the following Monday while CA and WA orders may arrive on the following Wednesday.