Colors Guitars: Blue, Pink, Black now available. Violins, electric violins, guitars. Many items on special sale.


Return and Replacement

If your product becomes defective within the first ten (10) days after receipt of merchandise, you may return it for a same-item exchange only, subject to manufacturer/publisher restrictions.

All non-defective returns for credit or exchange are subject to a 15% restocking fee.  Shipping and handling charges are not refundable.  Customer is responsible for the cost of shipping merchandise to and from Music Basics

Installed strings and opened DVD, VHS, CD and tape are not returnable unless defective.

For violins, violas, violin bows and viola bows, dents and scratches on the product are not considered as defects.  For dents and scratches on violins, violas, violin bows, and viola bows, you can only return the product for exchange.  These returns are subject to a 15% restocking fee.  You must pay for the shipping and handling for shipping the product back to our warehouse.  Your credit card will be charged shipping and handling for shipping the exchanged product back to you.

Manufacturers make periodic changes to product specifications without informing its partners hence these changes sometimes are not reflected in the product photo and/or description.  These returns are for exchange only.  You must pay for the shipping and handling for shipping the product back to our warehouse.  Your credit card will be charged shipping and handling for shipping the exchanged product back to you.

Before returning any item, you must contact our Returns and Replacement Department via email at CustomerService@MusicBasics.com within the first ten (10) days after receipt of merchandise for a Return Merchandise Authorization (RMA) number.  Any claim for damaged product and request for a Return Merchandise Authorization (RMA) number must be made within 48 hours after receipt of merchandise.  No returns, of any type, will be accepted without a RMA number. Please include the following information in your email when requesting a replacement: (refer to your Invoice)

  • Order Number 
  • Name
  • Email address used to place the order

Once you have obtained a RMA number, please refer to the following instructions when sending your original item back: 

  • All items must be in "as-new" condition, in original packaging and with all warranty cards, manuals and accessories. There will be a $35.00 re-box fee for products returned in a damaged packaging and/or display box. Be sure to insure your package before you ship it.
  • Remember to include your invoice from the original order. Invoice can be a photocopy or original. 
  • You must write your RMA number on the outside of the package.
  • All items being returned must be received in our warehouse within 10 business days (two calendar weeks) of receipt of your RMA number and return instructions.  If the returned items are received in our warehouse after 10 but before 15 business days, only 50% of the credit will be given.  If the returned items are received in our warehouse after 15 but before 20 business days, only 25% of the credit will be given.  No credit will be given for returned items received in our warehouse after 20 business days.
  • All shipping and handling must be prepaid by the customer. 


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Music Basics Product Categories

Violins - Electric Violins - Color Violins - Violas - Cellos - Flutes - Clarinets - Trumpets - Violin Cases - Violin Sheet Music - Shoulder Rests - Music Stands - Suzuki Methods - Piano Methods - Piano Sheet Music - Tuners - Metronomes - Acoustic Guitars - Classical Guitars - Electric Guitars

Violins German Violins - Romanian Violins - Chinese Violins - Violin Bows - Violin Cases - Shoulder Rests - Rosins - Instrument Care - Violin Strings - Gut Strings - Perlon Strings - Steel Strings
Guitars Acoustic Guitars - Classical Guitars - Electric Guitars - Guitar/Bass Tuners - Guitar Methods
Metronomes Classic Metronomes - Compact/Light Weight Metronomes - Volume Adjustable Metronomes
Tuners Chromatic - Guitar/Bass - Wind Instruments - Violin/Viola/Cello - Tuner Pickups
Suzuki Methods Suzuki Violin - Suzuki Viola - Suzuki Piano - Suzuki Flute - Suzuki Cello - Suzuki Guitar - Music Road
Piano Methods Alfred - Alfred Adult - Bastien - David Glover - A Dozen A Day - John Schaum - Faber & Faber - d'Auberge - John Thompson Modern - John Thompson Easiest - Suzuki Piano
Babies and  Kids Mozart Effect - Classical Kids - Music for Babies - Music for Kids - Gift Box Set
Music Gift Coffee Mugs - Desktop Clocks - Keychains - Music/Jewelry Boxes - Photo Frames - Stationery - Umbrellas

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